Our system works because we, the member-owners of the WyoFresh Online Farmer’s Market, take pride and responsibility for making it work. Every member is expected to abide by these Terms of Service.
Acting as the agent of producer members, WyoFresh – Wyoming’s Online Farmer’s Market, posts and publicizes the products the producers have for sale, receive orders, provides a way for products to be delivered to other members of the cooperative, collects from the customers and forwards the payments to the producers. Acting as the agent for customer members, we provide them a catalog of available local food products that includes information about how and where the product was grown or processed. We receive their orders and notify the appropriate producers, arrange for the food to be delivered, receive and process their payments. For both producer and customer members, we provide a basic screening of products and producers based on our published parameters, and education and training regarding the use and the advantages of local foods.
For some of our producer members, we are agents that facilitate farm gate sales of their products. For other producer members, we facilitate off-farm sales or sales of processed products.
The essential business of the cooperative is to provide a marketplace where willing buyers and sellers can meet. At no time does the cooperative ever have title to any of the products. We have no inventory. The products that go through our distribution system are owned either by the producer, or by the customer who purchases “title” to the product from the producer. All complaints should first be brought to the attention of the producer, unless it is a situation where the cooperative itself is at fault (such as broken eggs due to poor packing). If a successful resolution can not be found by the affected producer and customer members, the cooperative’s arbitration procedure can be invoked.
Each order is a legally enforceable contract to pick up and pay for the groceries ordered.
You are obligated to pay for the items you order, even if you do not pick them up, unless they are delivered to you damaged or broken. Everything showing in your online shopping basket when the monthly order closes is an order for those products. The coop’s software does not have a “check-out” page. When you place something in your shopping cart, it stays there until you remove it. You can remove or add items up to the close of the monthly order. See website for closing and delivery times and dates.
When you order, pick up your order during the time specified for your pickup site.
This is part of our contract. We are not a giant supermarket with acres of cold storage. Most of our pick up sites do not have the ability to hold orders past their operating hours, especially if refrigerated or frozen items are involved. It is your responsibility to know where to pick up your food and the hours the pick-up site is open. This information is on your invoice. Any order which is not picked up at the specified time without prior arrangements being made will be donated to charity.
All orders must be paid in full before they leave the pickup site.
Members paying via PayPal must pay before coming to pick up their groceries. Please bring a copy of the PayPal receipt with you to the pickup site. Other members are expected to pay with a check or money order before taking their groceries home. Prompt payment is a condition of membership.
We understand that emergencies happen on delivery day.
If this happens to you, please call the emergency telephone number listed on the web site as soon as possible. The earlier we know about a situation, the better we will be able to deal with it. You can also contact the coop before the monthly order closes about making alternative delivery arrangements. Depending on the circumstances, we may be able to arrange something other than the specified hours for a particular site, but this must be arranged before you turn in your order.
If you sign up for a delivery site, but then need to change to a different pick up site, we can do that.
If you are making this change more than 24 hours before delivery day, email our customer service department at firstname.lastname@example.org.
When you pick up your order, make sure you get all the items you ordered.
Take the time to check your invoice thoroughly to make sure you get everything. If an item is missing, send an email to email@example.com and you will receive credit on your invoice. Alternatively, you can deduct the amount of the missing item(s) from your invoice, and pay the new amount.
Treat the coop volunteers well.
The WyoFresh Online Farmer’s Market does not have employees. We have volunteers who are investing their time and effort as sweat equity in growing the future of this cooperative. Thus, there can never be a question of an “employee-customer” relationship in your interactions with the volunteer workers of the WyoFresh Online Farmer’s Market. Please do not complain to delivery day volunteers or berate or blame them for something that may have gone wrong with your order. Volunteers have no control over what the producers do. If you have an issue with the producer, bring it to the attention of the producer. If you have an issue with the cooperative, bring it to the attention Scott Zimmerman, Project Manager of the WyoFresh Online Farmer’s Market (307-630-4050) or e-mail firstname.lastname@example.org. Mistreatment of volunteers is a serious breach of cooperative ethics.
Please keep your contact information current on our cooperative records.
We encourage you to list cell phone numbers on your membership so we can contact you directly on delivery day if there is a problem. If you change your email address, notify us. Email changes or updates email@example.com.
If you are a member approved as a producer, Producers Guidelines are incorporated into these Terms of Service.